Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Most orders are processed within 2–4 business days, excluding weekends and holidays. Processing times may be longer during product launches, sales, competition travel, or other high-volume periods.

SHIPPING RATES AND DELIVERY

Shipping charges are calculated and displayed at checkout. Delivery estimates begin after an order has been processed and transferred to the shipping carrier. Carrier delivery dates are estimates and are not guaranteed.

APPAREL ORDERS

Some apparel is produced and fulfilled separately from our seasonings, wraps, and other products. Apparel may arrive in a separate shipment and may have a different processing or delivery time.

TRACKING

When tracking is available, customers will receive a shipping confirmation email containing tracking information. Please allow time for the carrier’s tracking system to update.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible at info@chickenfriedbbq.com. We cannot guarantee that an address can be changed after an order has entered fulfillment.

LOST OR DAMAGED ORDERS

If an order arrives damaged or appears to be lost in transit, please contact us at info@chickenfriedbbq.com with your order number and photographs of any damaged items or packaging. We will review the issue and assist with the appropriate next steps.

SHIPPING AREA

We currently ship within the United States. International shipping is not available at this time.

CONTACT

For questions regarding shipping or an existing order, contact us at info@chickenfriedbbq.com.